Around the clock, around the globe: We are there for you when you need us!

Each user of the Hennecke GROUP 360°SERVICE has access to a tailor-made package of suitable measures to ensure maximum plant availability and uptime. Does your company use machine and plant technology from Hennecke Polyurethane Technology, HENNECKE-OMS or Hennecke Roll Forming Technology? Why not opt for maximum support? This ensures that your Hennecke machine or plant will be in top operational condition for a long time to come.

360°SERVICE PORTFOLIO

360°SPARE PART SERVICE

SPARE PART COMPETENCE FROM A SINGLE SOURCE

Save yourself the search for alternative spare part suppliers. We provide you with original spare parts quickly and reliably. And of course with manufacturer warranty.

360°REPAIR SERVICE

FAST, RELIABLE, PROFESSIONAL

We use our expert knowledge to repair parts at fixed prices and, upon request, we can supply you with lease components during the repair work.

360°CONNECT

SUPPORT, REMOTE SERVICE AND PROCESS MONITORING

The expertise of our specialists is directly available to our customers all over the world without the need for time-consuming travel. Of course based on a constantly secure data connection.

360°PREVENTIVE SERVICE

OPTIMIZE PRODUCTION, MINIMIZE RISKS

Optimize your production and minimize a variety of risks to extend the service life of your plant.

360°RETROFIT

INNOVATION FOR RETROFITTING

Rely on patented innovations for fast and simple retrofitting or modernization of your production plant.

360°TRAININGS

PU FIT WITH OUR TRAINING AND SEMINARS

We offer you a practice-oriented training and seminar program that focuses on the proper handling of machines and plants from the Hennecke GROUP.

360°ENVIRONMENTAL SERVICES

Solutions for sustainable production and end-of-lifecycle management

With its 360°ENVIRONMENTAL SERVICES, Hennecke is making sustainable PU processing a priority in customer support too. These include second-life solutions to give used Hennecke machines a 'second chance', and EOL solutions, when component parts (such as pumps), or our machines or systems have reached the end of their lifecycles.

24h-Hotline +49 1806 339 200
Technical Service Support +49 2241 339 360
Service-Fax +49 1806 339 201
E-Mail service[at]hennecke[dot]com

In case of an emergency our First Level Support is available outside the regular business hours from Monday to Friday from 5 p.m. to 10 p.m. and on Saturdays from 7 a.m. to 10 p.m. German time. For this, a ticket is generated under the hotline request and forwarded to the responsible contact partner. *Please have your Hennecke order number (following the pattern A 0100-XXXX or P000XXX) and the respective machine number ready so that we can help you quickly and effectively.

Global telephone numbers

Global first-level support

Our reliable first-level support is available around the clock, 365 days a year.

+49 2241 339 360

Local service support

Service support in the language of the local Hennecke GROUP company is available on weekdays between 8:00 and 17:00 (local time).

Germany
Hennecke GmbH (Sankt Augustin)
+49 2241 339 555
(Only for Hennecke Polyurethane Technology machines and systems technology)

Hennecke GmbH Rollforming Technology (Kreuztal)
+49 2732 765063-0
(Only for Hennecke Roll Forming Technology machines and systems technology)

Italy
HENNECKE-OMS S.p.A. (Verano Brianza)
+39 0362 9831
(Only for HENNECKE-OMS machines and systems technology)

USA
Hennecke Inc. Polyurethane Technology (Pittsburgh):
+1 724 271 3659

Mexico
Hennecke México S. de R. L. de C. V. (Querétaro):
+52 442 220 1769

China
Hennecke Machinery (Shanghai) Ltd. (Shanghai)
+86 21 6489 7063

Singapore
Hennecke Asia Pte.Ltd. (Singapore)
+65 6227 9680

Japan
Hennecke Machinery Japan K.K. (Tokyo)
+81 3 6721 9501

Korea
Hennecke Korea Ltd. (Seoul)
+82 2 790 7470

India
Hennecke Asia Pte Ltd
+91 40 4433 4466

DISCOVER THE 360°SERVICE-PORTAL

Our web log-in gives you access to a sophisticated ticket-management system, remote services, a comprehensive web shop for spare parts as well as the latest versions of our machine and systems documentation.

service.hennecke-group.com